Legal
Refund Policy
We want you to be completely satisfied with your purchase. Here's everything you need to know about our refund process.
Last updated October 1, 20262-Day Refund Window
Refunds are only possible if requested within 2 (Two) days from the date of purchase. Requests made after this window cannot be processed.
How to Request
Include your order number (sent via email after purchase) and tell us why you're requesting a refund. We value your feedback and use it to improve our services.
14-Day Processing
Eligible refunds will be credited within 14 (Fourteen) business days of receiving the cancellation request. The refund will be processed through the original payment method.
Refund Exclusions
Certain items or services may be excluded from refunds. Any such exclusions will be clearly mentioned on the product or service page before you complete your purchase. Please review the refund eligibility information carefully at the time of purchase.
ExamGOAL Console Credits
Credits bought for ExamGOAL Console by institutes and teachers are non-refundable, whether or not they have been used, and the 2-day refund window above does not apply to them. Credits spent on students' ExamGOAL Pass, tests, emails or extra capacity are not returned, and an institute's unused credits are forfeited if the institute is deleted. The Console says this before you pay.
If a payment went through but the credits did not reach your balance, write to us with the order number and we will look into it.
Refund Process — Step by Step
- 1
Check eligibility
Ensure your purchase was made within the last 2 days.
- 2
Contact us
Email us at contact@examgoal.com with your order number and reason.
- 3
Receive your refund
If eligible, your refund will be credited within 14 business days via the original payment method.
Have questions about a refund?
We're here to help. Reach out and we'll get back to you as soon as possible.
Contact support